Your Debt Resolution
& Recovery Specialists
While customer satisfaction and revenue generation are the core of our business, we clearly understand the importance of cultivating relationships that deliver exceptional service.
I would like to just comment on the amazing customer service Sara Martin provided to me. When I was going through one of the worst times in my life, she was patient with me and just kind hearted. She worked out a payment plan for me and because she listened and actually cared, I promised I would make all of my payments on my outstanding balance until I was paid in full and I did that thanks to her. I hope this gets back to her managers as you definitely need more employees like her on your team.Aidee G.
Meet Our Team
Each of our Debt Resolution & Recovery Specialists understands the critical role they play in successfully resolving nonperforming debt and we have mastered the art of good-faith, fair and honest debt resolution and recovery.
John has been with Northtown Capital since day one. A former mortgage industry expert, John has been in the debt collection industry for fifteen years. Loyalty is a top priority for John. He has worked side by side with NCSG’s ownership to build the company from the ground up; starting as a Collections Rep and then ascending the ranks to Team Leader and eventually Office Manager. Dedicated to his staff, John takes every opportunity to teach and mold his collections representatives for maximum success.
Engaged with a young daughter, John is a lover of music and sports. He enjoys traveling to concerts and the ATLANTA BRAVES!
Erin has been in the Debt Collection industry for just over twenty years and has worked in various departments and roles. Her focus in recent years has been Compliance and Quality Assurance. Holding a Degree and Certification as a Paralegal, Erin’s understanding of the industry laws and regulations makes her an excellent person to oversee Northtown Capital’s Quality Assurance.
A lover of gardening, Erin loves to supply the office with the fruits of her labor.
Sarah has a seventeen-year tenure in the collections industry. Since Joining NCSG a little over two years ago, Sarah has shown to be a Top Collector and has now transitioned into the NCSG Management Team as a Team Leader. Sarah credits her time at NCSG for helping her grow as a person and a professional.
In line with NCSG’s policies, Sarah prides herself on assisting consumers in resolving their matters in the easiest and most productive manner. An engaged mother of two, Sarah enjoys her off time with her grandkids and her love of crafting, often engaging with local seniors in assisted living facilities in craft fairs.
Senior Collection Representative
William has been working in the debt collection industry for twenty plus years. A former manager and trainer, William is a great helping hand. He uses his extensive knowledge of the industry to assist and teach less experienced representatives.
William has been with NCSG for two years and continues to grow and extend his expertise to our less seasoned representatives. A dedicated coach, William spends his time with local youth athletic teams. He also invests in fundraising efforts, and provides mentorship to local youth, on and off the field.
A first-time debt collection industry worker, Josh recently joined the NCSG family as an outbound call representative. He quickly gained the skill and confidence needed and has since stepped into the role of Collection Representative.
Married to a member of the United States Armed Services, Josh is also an avid fitness fanatic and animal lover.
A Culture of Respect, Good-Faith and Responsibility.
What drives our success are the business principles and core values of our founders and team members.
Northtown Capital Services Group believes in giving back to the community and those who serve our nation. Through financial donations and community service, our organization strives to give back and support our Armed Forces as well.
The owners of this company feel strongly about our commitment to business; but most importantly our commitment to our community.