John Westin

Office Manager

John has been with Northtown Capital since day one. A former mortgage industry expert, John has been in the debt collection industry for fifteen years. Loyalty is a top priority for John. He has worked side by side with NCSG’s ownership to build the company from the ground up; starting as a Collections Rep and then ascending the ranks to Team Leader and eventually Office Manager. Dedicated to his staff, John takes every opportunity to teach and mold his collections representatives for maximum success.

Engaged with a young daughter, John is a lover of music and sports. He enjoys traveling to concerts and the ATLANTA BRAVES!

Erin Ferguson

QAM

Erin has been in the Debt Collection industry for just over twenty years and has worked in various departments and roles. Her focus in recent years has been Compliance and Quality Assurance. Holding a Degree and Certification as a Paralegal, Erin’s understanding of the industry laws and regulations makes her an excellent person to oversee Northtown Capital’s Quality Assurance.

A lover of gardening, Erin loves to supply the office with the fruits of her labor.

Sarah Martin

Team Leader

Sarah has a seventeen-year tenure in the collections industry. Since Joining NCSG a little over two years ago, Sarah has shown to be a Top Collector and has now transitioned into the NCSG Management Team as a Team Leader. Sarah credits her time at NCSG for helping her grow as a person and a professional.

In line with NCSG’s policies, Sarah prides herself on assisting consumers in resolving their matters in the easiest and most productive manner. An engaged mother of two, Sarah enjoys her off time with her grandkids and her love of crafting, often engaging with local seniors in assisted living facilities in craft fairs.

William Ellington

Senior Collection Representative

William has been working in the debt collection industry for twenty plus years. A former manager and trainer, William is a great helping hand. He uses his extensive knowledge of the industry to assist and teach less experienced representatives.

William has been with NCSG for two years and continues to grow and extend his expertise to our less seasoned representatives. A dedicated coach, William spends his time with local youth athletic teams. He also invests in fundraising efforts, and provides mentorship to local youth, on and off the field.

Josh Bice

Collections Rep.

A first-time debt collection industry worker, Josh recently joined the NCSG family as an outbound call representative. He quickly gained the skill and confidence needed and has since stepped into the role of Collection Representative.

Married to a member of the United States Armed Services, Josh is also an avid fitness fanatic and animal lover.